Free Delivery on All Orders

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We offer a choice of delivery options:

Free Super Saver Delivery - 2-4 business days

Available on all orders with no minimum spend. Your order will be shipped same day if ordered before 4pm and will usually be with you within 2-4 business days. Occasionally this may take a little longer, so please do allow 7 working days before getting in touch with our Customer Service team, as we would be unable to replace an order until this time has passed. If our super saver delivery method is selected, we will use the service which is most appropriate to the weight of your parcel. For smaller orders, this will normally be via Royal Mail. If the order is larger, heavier or more expensive, it will be shipped via our courier, DPD, in which case a signature would be required on delivery. If you are not home to receive your parcel, DPD should leave a calling card containing details for rearranging your delivery. Alternatively, you may leave a signed note for the driver requesting that they leave the goods in a safe place. Please note that by doing this you would accept full responsibility for the parcel (i.e. if the parcel goes missing we would not be able to replace it).

Next Day Delivery - Guaranteed Next Working Day Delivery via DPD - £4.99 ***NOT CURRENTLY AVAILABLE***

Orders that are placed choosing our next working day delivery, if placed before 4pm, are guaranteed to be delivered next working day*. The majority of our orders are delivered before 5.30pm, although a small amount can be delivered up to 7.30pm, especially during busy periods such as Christmas.
Usually orders will be delivered Monday - Friday 9am - 5:30pm, excluding Public holidays. Any orders placed for Next Day Delivery after 4pm on Friday, and all day on Saturday and Sunday will be dispatched on Monday and delivered on Tuesday.
*The following postcodes have been deemed outside of the standard delivery routes by our carrier, delivery to these postcodes is a 48HR service rather than 24HR: AB, BT, DD8-11, IV, KA27-28, KW1-3, KW5-14, PA20-40, PH19-26, PH30-41, PH49-50. Free delivery is available to all these post code areas. Saturday, Sunday and Bank Holidays are not classed as a working day.

Express Delivery - Guaranteed Next Working Day Before 1pm via DPD - £12.99 ***NOT CURRENTLY AVAILABLE***

Orders must be placed by 4pm the previous day to guarantee next working day delivery by 1pm. Our carriers will deliver between the hours of 9am and 1pm, Monday - Friday, excluding bank holidays, and will require a signature on delivery. Any orders placed for Express Delivery after 4pm on Friday, and all day on Saturday and Sunday will be dispatched on Monday and delivered on Tuesday. This service is not available to any postal areas off the UK Mainland, and certain Highlands addresses. If not eligible, this option will not appear when your postage options are displayed.

Order Processing and Dispatch

Our distribution centre's opening hours are Monday to Friday 09:00 to 17:30. Orders placed during these times will be processed the same day, subject to stock availability. Orders placed outside of these hours will be dispatched on the next working day (excluding bank holidays), subject to stock availability.
Orders are dispatched via Royal Mail or our secure couriers, DPD. Standard orders can be delivered up to 17:30; please see the details above for delivery times if you choose one of our premium services.
Every product has a stock indicator next to it letting you know whether the item is in or out of stock. If an item is available for next day delivery, that option will be offered at the checkout stage. If for any reason there is an error in our stocking system, or a product ordered has an exceptionally long lead time we will contact you to explain the situation.

Courier Deliveries

We have chosen DPD as our delivery partner for all larger items, and for our Next Day Delivery and Express Delivery options. When you choose 
to purchase such an item from us, please choose a delivery address that is able to accept deliveries between the hours of 9am and 5.30pm. Please be aware that the driver will require a signature for the order.
Prior to your order being delivered, you will receive an email from us confirming the details of your order. You should also receive an email from DPD confirming the date of your delivery. Wherever possible, they will also provide you with a one hour time slot in which they will attempt to deliver your parcel. At this point, if you wish to change the delivery date to a day more convenient to you, there is a link on the email to enable you to do this.
If no-one is available to sign for the parcel at your given address, they will try neighbours to the left and right of your property to save you the hassle of arranging re-delivery.
In the event a neighbour takes your parcel in for you, the driver will leave a card advising you. If the driver is unable to leave the parcel with a neighbour they will leave a card giving details of how to re-arrange delivery.
In most cases the delivery can be arranged for the next day. If you have any queries about the delivery of your order, please contact us via sales@mysuresupply.co.uk.